Java Problem
Blackboard Users,
Blackboard has identified a problem with the latest Java update, java 1.6_29, that causes the Chat Tool in CE 8 to stop working. At this time, Blackboard is recommending that all CE 8 users not update Java.
To easily check your version of java visit:
http://java.com/en/download/installed.jsp
If you PC updated to java 1.6_29 please visit the following site for uninstall directions:
http://java.com/en/download/uninstall.jsp
Blackboard is recommending that users stay on Java 1.6_27. To get this version of java visit:
Once you have rolled back java you must set it to not auto-update:
http://java.com/en/download/help/java_update.xml#auto_update
If you are a Mac user and you computer has updated to Java 1.6_29, there is no roll back solution at this time. You will need to find another machine to use in this case.
We have been informed that Oracle, the makers of Java, will be putting out Java 1.6 update 30 in early December to remedy this issue. We will notify all Blackboards users when it is safe to update Java.
The ICT Helpdesk is also aware if this issue and should be able to assist. To contact the ICT Helpdesk email help@nmsu.edu or call 575-646-1840.
If you have any questions or concerns, please contact Instructional Innovation & Quality at learning@nmsu.edu or 575-646-5125.